Managing Customer Value
Jim Benson is best known for his seminal work, Personal Kanban. Our conversation tomorrow centers on his new work, Why Limit WIP: We are Drowning in Work (MemeMachine Series) (Volume 2). This is an excerpt from one of my favorite podcast (Related Podcast and Transcription: Quality & Collaboration = Quallaboration An excerpt from the past podcast: Read More …
In our Sales and Marketing efforts we typically try to systemize the process so that we can become effective and efficient in our efforts. We build sales and marketing funnels to accomplish this. In Design, we create customer journey maps and service blueprints to improve the customer experience. Both types of efforts though well intended, Read More …
David Kasprzak, of the popular blog, My Flexible Pencil discussed ROWE in the Business901 podcast this week. ROWE is a concept developed by Jody Thompson and Cali Ressler, co-authors of the book, Why Work Sucks and How to Fix It: The Results-Only Revolution. ROWE stands for Results-Only Work Environment. It is a revolutionary new way Read More …
In next weeks podcast, I have David Kasprzak, of the popular blog, My Flexible Pencil discussing ROWE a concept developed by Jody Thompson and published in her book, Why Work Sucks and How to Fix It: The Results-Only Revolution. An excerpt from the podcast: Joe: That’s a very interesting point, because that’s what always frustrates Read More …
Why do we need to use a continuous improvement methodology? Look how Dave Snowden of Cognitive Edge describes creativity and innovation: Starvation, Pressure, Perspective Shift However, when you have a passion for a project, look at Michael McDaniel , a senior designer at frog design. Prior to joining frog design in 2008 as a Senior Read More …