Managing Customer Value
Joseph Michelli’s Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People, is a lesson in strategic marketing that few books meant for that purpose can even come close. . Related Podcast and Transcription: The Starbucks Way of Connecting to Customers Joe: Do they have standards that they take Read More …
Standard Work is a big part of Lean. But there seems to be a lot of confusion about that in services. Can Standard Work still be a part for the creative type and for services? I asked Debashis “Deb” Sarka, one of world’s leading lights in the space of Service Lean. Related Podcast and Transcription: Read More …
According to the Holacracy.org website, it is a social technology for the agile organization, one that bakes adaptability and responsiveness into the core of the organization. One of my favorite authors, Joseph Michelli describes in a blog post, A Case Study for 2014 – Learning from the Legendary Leaders, as: Holacracy has been best defined Read More …
Leader standard work is a concept in Lean Management, popularized by David Mann in his book “Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition”, that creates standard work for managers. For many in the Agile community, the notion of “standard work” brings a repellent idea of standardization and work standards, and the Read More …
In the research paper, Relations between Lean Management and Organizational Structures, the authors came to this conclusion: Lean management can be a very effective management method, but, as the practice shows, it must be treated as a holistic approach directed to changing the whole company. Having the knowledge about the principles of the method, there Read More …
We are always taught to seek perfection, continuously improve, constant iteration! Set a high standard, practically an unachievable goal and go for it! From Bill Reiter of Fox Sports: Maroney slips to silver in vault She knew it was off as it began, but there was no turning back. She would have to fight through Read More …