Managing Customer Value
Dialogue MappingTM is my topic this week and will lead into a podcast with KC Burgess Yakemovic of Cognexus Group. This excerpt is from next week’s Business901 podcast about applying Dialogue Mapping. Joe: It sounds like a structured mind map that I can go in and out very quickly. I can bounce between an overview Read More …
The other day, I wrote about all the Maps in Service Design. Right or wrong, there has to be a reason we like all these maps. I think the idea of doing one is attractive to most but after starting the process many people get hesitant, the questions get hard. Whether we are mapping in Read More …
Came across this skit by comedians John Clarke and Bryan Dawe. The conversation is not far removed from meetings that I have participated in. It reminded me of the need for us to have a structured approach to problem solving. Many organizations lack a systematic and common method of problem solving. There is no magic Read More …