The Marriage in Lean Service Design

This may sound like Abraham Maslow’s saying, “If all you have is a hammer; everything looks like a nail” and if it does, I will admit that my principles and practices are with a Lean based approached. Most of the work I have seen to date in Service Design has been educational or Public Sector Read More …

A Lean Service Design Approach to Gaming your Training

#Gamification continues to be a hot subject. Gartner Group predicts Gamification will be a key trend that every CIO, IT planner and Enterprise Architect must be aware of as it relates to business. I think it goes deeper than that. A primer on Gaming with a Mindmap can be found at the Core Concepts of Read More …

The Two Worlds of Service Design

#VDMDesign aka Vincenzo Di Maria is a service designer and co-founder of Common Ground. His work focuses on socially responsive design and innovation ranging from products to services and experiences. He trained as a designer at Central St. Martin’s College of Art Design in London, where he’ll be running the Service Design Summer Course the Read More …

An Economist who practices Service Design

Economist by education, Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. He lives & works in Luxembourg and Berlin. Sylvain is my guest next week on the Business901 podcast Read More …

Teaching Design Thinking

  Dr. Charles Burnette created iDeSIGN, a Design Thinking course for children. He freely shares this information on his website idesignthinking.com. This is a transcription of the podcast, A Platform for Teaching Design Thinking.   In a recent blog post, A Teaching Resource for Design Thinking, I discussed the seven principles of Dr. Charles Burnette’s Read More …

Can a Mature Company Risk Experimentation

In next week’s Business901 podcast, I had the pleasure of interviewing Saul Kaplan, the author of The Business Model Innovation Factory: How to Stay Relevant When The World is Changing. An excerpt from the podcast: Joe:  Can a mature company afford to take that risk with their brand, to do that type of experimentation and Read More …