Managing Customer Value
Paul Myerson was my guest on the Business901 Podcast, Extending Lean Supply Chain Thinking. Paul recently authored Lean Supply Chain and Logistics Management, a practical guide that will assist you in leveraging your improvements to both vendors and customers. Along the way, you may pick a few other Lean Tips to improve operations in general. Read More …
In the podcast An Uncommon Way of Thinking about Service Design, Anne Morriss discusses the four universal truths outlined in her book, Uncommon Service. The four truths are: You can’t be good at everything. Someone has to pay for it. It’s not your employees’ fault. You must manage your customers. This is a transcription of Read More …
In the 1990s, we were led by the process methodologies of Lean, Theory of Constraints and Six Sigma. Better, Faster, Cheaper was the mantra. The goal was to gain a disproportionate advantage by leveraging internal resources to their fullest advantage. Many of us are finding that faster, better, cheaper is not the game changer that Read More …
Chad Smith of the Constraints Management Group was the guest on the Business901 Podcast. Chad is currently writing the third revised edition of Orlickys Materials Requirements Planning with Carol Ptak (a former B901 Podcast Guest). Excerpt from the podcast: Joe: My customers are not only looking for shortened cycles but they’re also looking for more Read More …
Business901 has been running an ad in the Business Daily E-mail distributed by KPC News. I felt that it needed some improvement and ask the staff at KPC News to help. Matt Swanson, the online director at KPC News responded with what I thought was a great tutorial for online advertising. Not being shy, I Read More …