- You can’t be good at everything.
- Someone has to pay for it.
- It’s not your employees’ fault.
- You must manage your customers.
This is a transcription of the podcast:
The book’s website is an excellent resource and I encourage you to take the survey and utilize the Service Design Tool located there. This is a very challenging perspective for most of us. However, I think you will find the information to be well researched and presented in a compelling fashion.