Uncommon Thoughts about Service

In the podcast An Uncommon Way of Thinking about Service Design, Anne Morriss discusses the four universal truths outlined in her book, Uncommon Service. The four truths are:

  1. You can’t be good at everything.
  2. Someone has to pay for it.
  3. It’s not your employees’ fault.
  4. You must manage your customers.

This is a transcription of the podcast:

The book’s website is an excellent resource and I encourage you to take the survey and utilize the Service Design Tool located there. This is a very challenging perspective for most of us. However, I think you will find the information to be well researched and presented in a compelling fashion.

Related Information:
Path to Participation
Do You Know the Right Job For Your Products?
The End of Best in Market
Where does a Customer Find Value in your Organization?

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