Managing Customer Value
Juliana Casavan is a Training Manager at Purdue Foundry where she creates and facilitates workshops that concentrate on the first step of looking at a business and helping them identify their value proposition. Purdue Foundry is a hub to transform innovators into entrepreneurs. It is a place that Purdue faculty, staff and students find fast, effective ways Read More …
The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the first of a two-part podcast. Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field that includes being a Shingo Examiner for the Shingo Institute, Certified Quality Engineer (CQE), Read More …
Oscar Roche believes the long term success of any business lies in the development of people capability. It is this belief, combined with extensive operations management experience, that permits him to add value to any organization he works with. Oscar is is the Director of Training Within Industry Institute in Australia. Oscar believes passionately that Read More …
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, you actually get a few to master it and become your advocate and train more. That may not be a perfect description but I have used this method Read More …
I find one of the problems that exist in Leader Standard Work practices is not at the Team Leader Level nor even the Supervisor Level but many times right at the top. In David Mann’s book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition (which I consider the bible for Leader Standard Read More …
Jim Huntzinger has been an advocate of Training within Industry (TWI) for many years. His most recent effort has been the development of a learning website centered on introducing TWI to the masses. I encourage you to take a peek at http://www.whatistwi.com/. Jim Huntzinger has researched at length the evolution of manufacturing in the United Read More …