Managing Customer Value
When you think of how marketing functions in a modern organization, you probably don’t picture it as a cluster of interconnected hubs; most organizations are structured to have clear roles and responsibilities assigned to specific individuals or departments. But that’s exactly what CMCs are: an organizational structure that can help companies achieve strategic advantages in Read More …
As businesses strive to maintain a competitive edge in the current market environment, customer success management (CSM) and value-based selling (VBS) have increasingly become vital tools for enhancing customer satisfaction and ensuring business growth. Customer-related CSM activities such as onboarding, support, and retention programs foster strong customer relationships, while VBS focuses on aligning product offerings Read More …
As a modern marketer, you’re likely familiar with Account Based Marketing (ABM) concept. ABM is an effective marketing strategy focusing on high-value accounts and combining several marketing strategies, including personalized content and targeted campaigns, to maximize ROI. While a strong ABM strategy can help you get the most out of your marketing efforts, it cannot Read More …
The first step in the laddering process is identifying your product’s or service’s primary benefit or values. Ask probing questions such as “why would you choose this product or service?” and “why is this important?” to understand the customer’s motivations. Once you have identified the primary benefit or value, create a category ladder to identify Read More …
Every business wants to ensure success, and one of the key areas to focus on is crafting an effective distribution channel plan for your marketing framework. When planning your distribution channels, you need to be sure that it fits in with the unique value proposition of your business and allows you to reach your target Read More …
Identifying and selecting the right channels that best suit your business operations is key when crafting an effective distribution channels plan for your marketing framework. Distribution channels are the different paths to deliver a product or service to its intended customer. These channels enable companies to increase their reach and expand their customer base in Read More …