Managing Customer Value
In a recent podcast, Dr. W. Edwards Deming: Still making a difference in 2013, I interviewed Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the Institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from Read More …
Kelly Allan Associates, Ltd. has been the point of contact for consulting and speaking on Peter’s behalf since 2000. From 1987 to 1993, Peter Scholtes shared the platform with W. Edwards Deming, helping to educate corporations about the new philosophy of the Quality movement. He was one of the first to synthesize the principles of Read More …
This week’s Business901 Podcast guest is Kelly Allan of Kelly Allan Associates Company. In 2004, Kelly was one of the 12 people selected by the W. Edwards Deming Institute to conduct Dr. Deming’s famous four-day seminars. When Peter Scholtes retired from conducting seminars and consulting, he asked Kelly to continue his work. After five years Read More …
The following is an excerpt from Chapter 4 of The New Economics, second edition by W. Edwards Deming: A system cannot understand itself. The transformation requires a view from outside. The aim of this chapter is to provide an outside view-a lens-that I call a system of profound knowledge. It provides a map of theory Read More …
I had the pleasure interviewing Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the Institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from the Father of Quality and Kevin is the grandson of Dr. Read More …
Pattern Recognition: A key to Lean Thinking Composers read and see groups of notes, patterns of notes, and notes in relation to other notes. Architects see spaces that bring people and their experiences together with the patterns they develop through structure. Statisticians view numbers and data as meaningful representations of people’s actions. It is these Read More …