Lean Stories of Improvement

Management expert James P. Womack, Ph.D., is the founder and senior advisor to the Lean Enterprise Institute, Inc., a nonprofit research, education, publishing, and conference company that he began in August, 1997, to advance Lean thinking around the world. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It has not Read More …

Lean Strategy for Small Business

Ankit Patel is the founder of The Lean Way Consulting. Prior to starting The Lean Way Consulting, Ankit was a Lean consultant for Dell Inc. overseeing Dell’s Manufacturing and Re-Manufacturing production processes in Lebanon TN. Ankit helped guide the multibillion-dollar plant in strategic planning, coaching executives at the plant, facilitating Kaizen events and training Lean Read More …

Fine Tuning Your Company Processes

David Hamme enjoys helping leaders uncover opportunities, examine problems from new angles, and executing the plan to bring them to fruition. His goal is to make your life easier and supercharge your performance.  His recent book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution is compilation of his thoughts and processes that he Read More …

A Difference between BPM and Lean?

Theodore Panagacos, authored the book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization and I had to ask him the similarities between Lean and Business Process Management. Related Podcast and Transcription: Business Process Management Joe:      If Business Process Management (BPM) stems from Read More …

Business Process Management

Theodore Panagacos, a former Management Consultant with Booz & Company in the podcast, Business Process Management more than an IT Function, gives an introduction to Business Process Management. Theodore recently authored the book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization. Download PDF Read More …

How Do You Listen to Your Customer?

Robin Lawton has been a long time favorite of mine. His book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed offers some valuable insights even though it was written 20-years ago. I still use it on a regular basis and find it valuable in assisting people to more service centered thinking. Download PDF Read More …