Lean has reacted and supported the improvement of services through the foundation based on Deming’s 14 Points Applied to Services (Quality and Reliability). In Deming’s view, management was responsible for 85 percent of all quality problems and, therefore, had to provide the leadership in changing the systems and processes that created them. Management needed to Read More …
Karen Marketing in her book, The Outstanding Organization discusses the need and an outline for Standard Work. It you are going to respect your employees and, in return, get the most out of them, you need to operate with well-designed and well-managed processes developed by the people doing the work, who’ve been trained for the Read More …
The Lean definition of flow goes something like this, the accomplishment of steps within a value stream so that a product or service proceeds from the beginning of the value stream to the customer without waste. Most Lean transformations first step is thinking and improving flow. They start many times with 5S (Sort, Straighten, Shine, Read More …
When people hear the term “Map the Value Stream,” their thoughts often go to the Value Stream Mapping (VSM) Process. Value Stream Mapping as depicted in “Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA is the accepted method throughout the United States. It is primarily oriented toward manufacturing. In recent Read More …
Lean is based on the creation of perfect value for the customer. It is said to be Lean’s core objective. As Sales and Marketing professional, you may think Lean has a limiting viewpoint of value. However, Lean has become successful for its ability to deliver recognizable value to the stakeholders. I addressed several of these Read More …
The previous lessons of SDCA and PDCA has prepared us for this module of EDCA or Design. I like to use the term EDCA learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycle with a customer. Read More …