Service Design Thinking

I recently finished the book, This is Service Design Thinking: Basics – Tools – Cases and I found it to be the best reference manual so far on this contemporary approach for service innovation. I thought they did an excellent job of documenting the latest material on the methodology. If I had one complaint, I found Read More …

How to build a Sales and Marketing Team

This is a well documented video that was recently posted on the Agile Advice website. It can serve as a refresher or as a starting point on how you should assemble a Lean Sales and Marketing Team. The process that IDEO goes through to innovate a new shopping cart: Could this mantra work on your Read More …

Is the Future of Business sharing?

At TED@MotorCity, Lisa Gansky, author of The Mesh talks about a future of business that’s about sharing all kinds of stuff, either via smart and tech-enabled rental or, more boldly, peer-to-peer. Examples across industries — from music to cars — show how close we are to this meshy future. Great Line: “We are more connected Read More …

Need to grow by innovation, consider the little i versus the big I.

Need to grow by innovation? Consider the little I versus the big I. You will have a little less risk, less time to market and as a result quicker cash flow. If innovation means product development, then it really becomes one of the key corporate growth strategies and that is we’re going to grow by Read More …

Learn, Solve, Save with PDCA

Why do we need to use a continuous improvement methodology? Look how Dave Snowden of Cognitive Edge describes creativity and innovation: Starvation, Pressure, Perspective Shift However, when you have a passion for a project,  look at Michael McDaniel , a senior designer at frog design. Prior to joining frog design in 2008 as a Senior Read More …

Lean Marketing is a Problem Centric Discipline

Cisco took a stand with this company where they solved the problem first before providing a solution. Of course, this could have been risky business if they would not have won the business. If so, I doubt they would have made the video.      This video is a great depiction of future marketing. Sales and marketing Read More …