Though this is a well documented Ted Video, I ran across the RSA Animate video version of Ken Robinson’s discussion on education. Funny thing about it was that it really hit a chord when thinking about the typical Sales Cycle or Marketing Funnel. Not the part on Attention Deficit Disorder but when he talks about standardization and divergent thinking. It starts around the 6 minute mark.
Related Information:
Asking the right questions about Lean?
Service Design Thinking
How to build a Sales and Marketing Team
Kill the Sales and Marketing Funnel.