Lean Learning Cycles

The concept of Learning Cycles is not just something for innovation. I think it is a mindset that is needed  to replace the traditional marketing funnel. We should be building learning experiences with our customers. Tim Schipper and Mark Swets give a brief introduction to Learning Cycles below. An expanded version is available in a Read More …

Should you have Stage-Gates or Knowledge Gates

In a past podcast with Ron Mascitelli, president of Technology Perspectives, we discussed exchanging the use of stage gates in design to what Ron and I both like to call Knowledge gates. I asked Ron, Do these happen at phase gates or control points of the process? Ron: Actually, in my perfect vision of the Read More …

Moving from Product-Market Fit to Product-Habit Fit

Nir Eyal, author of  Hooked: A Guide to Building Habit-Forming Products, discussed his 4-step process for Building Habit Forming Products (podcast and transcription link):  The model is called the hook model and the four steps are a trigger, an action, a reward – and, often times, it’s a variable reward – and an investment. So by cycling users Read More …

If You Want to Think Out of the Box, You Have to Have a Box

I fail to see the argument against standard work. This argument even for startups to not develop standard work practices is baffling to me. Now, the first thing I must do is create my box for standard work: My thoughts about Standard Work: Standard Work should only encompass part of your time. Every person wants Read More …

Customers Don’t Want Problems Solved

Most of them know how to solve their problems. Most of the time a salesperson is not invited to the table till 60% of the decision process is already completed. If you are there to tell the customer that 1 + 1 = 2, you are there responding to a request for a proposal and Read More …

Gaining New Insights into a Sales Process

In last week’s podcast with Linda we dove into the topic of insights.  How she phrases it may lead you to re-think the way you train your sales people. Entire Transcription with Podcast Link: The New Sales Conversation with Linda Richardson Joe Dager: The Lean world is predominantly on the operational side where we think Read More …