The Role of PDCA in a Lean Sales and Marketing Cycle

In Lean Marketing, I discuss the use of a Sales and Marketing team as a cross functional group whose number and expertise is derived from the decision making path of the customer. The team is first and foremost the listening post for the customer (prospect) that enables them to provide the customer with the information, Read More …

Project Effort – Value evaluation Tool

This is fun tool from the Forrester Website that is based upon the book, Empowered. In Empowered, the authors demonstrate how companies can successfully transform their business through the employees called HEROes (highly empowered and resourceful operatives). But they do not stop with just employees they also share ideas on how to leverage empowered customers. Read More …

Another Gemba Talk w Womack

Listen to Dr. Womack discuss Lean in the 2nd part of a 2 part podcast. Part 1 of the podcast was A Gemba Talk with Womack on Lean. We discussed his new book Gemba Walks and many of the problems in implementing Lean. Just the intro and ending was repeated, about 2 minutes on each Read More …

Can anyone truly understand and empathize with another?

By leading the Americans in his audience at TEDxPSU step by step through the thought process, sociologist Sam Richards sets an extraordinary challenge: can they understand — not approve of, but understand — the motivations of an Iraqi insurgent? And by extension, can anyone truly understand and empathize with another? This is very powerful video Read More …

Four Star General on Leadership–Listen, Learn…

Four-star general Stanley McChrystal shares what he learned about leadership over his decades in the military. How can you build a sense of shared purpose among people of many ages and skill sets? By listening and learning — and addressing the possibility of failure. TEDTalks is a daily video podcast of the best talks and Read More …

Why Lean Marketing – the 5th P of Marketing

Lean Sales and Marketing is driven by several different factors with the one explained in this video being the most important. If you want to see what is at the core, watch this video. Related Information: Lean Marketing Creates Knowledge for the Customer The Pull in Lean Marketing The 7 step Lean Process of Marketing Read More …