Managing Customer Value
We normally define four basic ways for a business to grow: Market development: Taking current products into new markets. Market penetration: Taking our current product lines and penetrating our current markets more deeply than we have in the past. Innovation or Product Development: Introduce new products into our current markets. Diversification Strategy with Innovation/Product Development: Read More …
I am going to devote the week of April 22nd on how to grow, or scale-up your small business. I will be scaling-up the entire week culminating in a webinar, The Lean Scale Up which will be followed by a period of Q & A on the afternoon of April 26th. Only registered participants will Read More …
“The Lean approach gives you the opportunity to do that by focusing on your value adding. I look at Lean as the greatest wealth creator that was ever invented.” – Art Byrne Art Byrne recently wrote the book, The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company that Read More …
After reading Art Brynre new book The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company, you will wonder why it took Art so long to write a book. The way I see it there has been a lot of people making money talking about Lean but Art chose Read More …
Saul Kaplan (@skap5), the author of The Business Model Innovation Factory: How to Stay Relevant When The World is Changing was my guest on the podcast, An Innovation Junkie Interviewed. Saul is the founder and chief catalyst of the Business Innovation Factory (BIF), a real-world laboratory for exploring and testing new business models and social Read More …
Turning good services into memorable service experiences was the theme of the Business901 podcast with Adam St. John (aka Adam Lawrence) of Work•Play•Experience. This is a transcription of the podcast, Insight into the Customer Experience through Theater. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. Read More …