Managing Customer Value
Next weeks podcast guest, Adam St. John (aka Adam Lawrence) of Work-Play-Experience discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been Read More …
The Business901 podcast guest this week is Steve Bell, the founder of Lean IT Strategies LLC. Steve is a Lean Enterprise Institute faculty member, Shingo Research Prize winning author, and Lean IT pioneer. A recent blog post, When Standard Work and Customer Focus come together contains an excerpt from the podcast. In the podcast, we Read More …
Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI continues to share the “secrets” that have helped take Zingerman’s from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. In this Business901 podcast, Ari discusses his latest book A Lapsed Anarchist’s Approach to Being a Better Leader. Read More …
My guest on the Business901 podcast this week was Paul Yandell of Value Stream Focus and we discussed one of my favorite topics – Middle Management. Paul Yandell, led a lean transformation that won the 2007 Pacific Northwest Silver Medallion Shingo Prize for Excellence in Manufacturing. Business Week called the Shingo Prize the “Nobel Prize Read More …
The “Hoshin” is developed at each layer of management clarifying strategies and targets to assist in reaching the preceding layer’s targets. This results in both a macro and micro PDCA. This greatly increases the line of sight and shared responsibility to each other in achieving these goals. Kanri is defined as a method to efficiently Read More …
Anthony Manos is a Catalyst with Profero, Inc., where he provides professional consulting services, implementation, coaching and training to a wide variety of organizations, large and small, private and public, in many industries focusing on Lean Enterprise and Lean Healthcare. Mr. Manos has extensive knowledge of Lean and quality in a wide range of work Read More …