Managing Customer Value
Vivian Hairston Blade, Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY was my podcast guest. Vivian is a recognized expert, keynote speaker, trainer and executive coach in the principles of Customer Experience, Lean Six Sigma and Leadership Development. With a 20+ year career in Fortune Read More …
David J. Anderson, author of the defining book on Kanban: Successful Evolutionary Change for Your Technology Business appeared on my program back in October 2011 and this is a transcription of the Business901 Podcast, Evolutionary Change thru Kanban. David is the host of the Lean Software & Systems Conference. LSSC 2012 Boston is bringing three Read More …
I have always remembered and adhere to the statement that Dr. Gwendolyn Galsworth said in a Business901 podcast, If you’re not Visual, you’re not Lean. If you would like to improve your Visual Thinking there is a unique opportunity, a three-way collaboration among LEI, Rhode Island-based VIBCO Vibrators, and instructor Gwen Galsworth. All the details Read More …
Recently, I have been involved in a LinkedIn Thread, When Lean fails, most people draw the wrong conclusion and assume it is Leadership. They blame leadership as being shortsighted. I think this view is not only wrong but it is dead wrong. I based this question on a recent blog post, The Difficulty of Mastery Read More …
not a Distant Composer This is a transcription of the Business901 Podcast, The Strength of an Architect is in their Collaborative Abilities. The podcast was with Zachary Evans, an architect and partner at Kelty Tappy Design, Inc, a Fort Wayne architecture, planning, and urban design firm. A Ball State University graduate (Muncie, Indiana), Zach holds Read More …
Value Stream Mapping has been a practice that was first introduced in the book Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA by Mike Rother and John Shook. This groundbreaking workbook, which has introduced the value-stream mapping tool to thousands of people around the world, breaks down the important concepts of Read More …