Managing Customer Value
At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. This Thursday, I continue the conversation with both Mary and Tom Poppendieck on the subject of process control in software. This is an excerpt of the podcast. Joe: I find it quite interesting that Read More …
Have you ever evaluated where your customer finds value within your company? In Lean you try to find the one best path – the value stream map. In the marketing, we have created the marketing funnel. However, Organizations can no longer feed products to customers, as I described in the blog post, Kill the Sales Read More …
Are you looking for meaningful feedback? Are you having productive dialogue with your customers? Have you ever wanted to know instantly what your customers were thinking? In this short video, I demonstrate the quickest and easiest way to get closer to your customers. In fact, I have not found a more productive and efficient method. Read More …
Professor Daniel T Jones presents “Pushing the Frontiers: the next challenges for Lean Thinking” at the Lean Summit 2011. This video is an excellent demonstration of applications of Service Dominant Logic Thinking (Vargo and Lusch (2006). Daniel Jones is a management thought leader and advisor on applying lean, process thinking to every type of business Read More …
At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In Read More …
In next week’s podcast with Steve Bell, the founder of Lean IT Strategies LLC, we discuss more than just Lean IT. We ended up talking (see the excerpt below) through much of the podcast on the context Lean seems to have; the ability to adapt while staying firmly rooted in its principles. Joe: Does it Read More …