Mapping Scenarios for Service Training
Part of The Lean Minute Collection on YouTube A short out-take on how to start thinking in scenarios for training front line service, support people. Lean Sales and Marketing: Learn about using CAP-Do
Tag: Design Innovation
Lean Product Development Stack
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Lean Product Development Lean product development (LPD) is lean approach to meet the challenges of product development notably: Need for more innovative solutions Long development cycle times Many redevelopment cycles High development costs Long production cycle times High production costs Read More …
How to Discover Opportunity
There is always an opportunity. However, there is not a step by step method. Innovators, Start-Ups, and even Scaling Businesses look for that formula and try to think of an effective and efficient way to go about it. The problem that exists is that most opportunities are not created they are discovered. You have to Read More …
Service Design Stack – 40 Publications
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Service Design Thinking According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the Read More …
Lean Service Design Webinar on Sept 23rd
The folks over at SimpliLearn have invited me to put on a webinar on Lean Service Design. I am very excited about the opportunity as this will be an accumulation of the past 2-years of experience I have gained since first introducing Lean Service Design in my eBook and accompanying program. I think you will Read More …
Markovitz On Keeping Your Company Fit
Dan Markovitz helps organizations become faster, stronger, and more agile through the application of Lean Principles to knowledge work. He has worked with non-profit and governmental organizations, is a popular speaker and presenter, and a Shingo Prize Winner for his book, A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance. Read More …