Managing Customer Value
Drew Locher was my guest on the Business901 podcast and this is a transcription of our conversation that centered on applying Lean to the Office and Service sectors. Drew is currently Managing Director for Change Management Associates, a Shingo Prize winning author and the first Business901 Podcast returning guest. Related Podcast: Lean Thinking in the Read More …
The Best in Market eBook was written in response to what Dr. Eric Reidenbach has experienced in creating and measuring value, the best leading indicator of market share growth. The book is aimed at Quality personnel including Lean and Six Sigma practitioners as well as Marketing professionals. Best in Market details a process for assessing Read More …
Theory of Constraints Handbook authors John G. Schleier, Jr. and James F. Cox III were part of my recent podcasts Holistic approach to the Theory of Constraints. and the TOC Thinking Process Discussion. We covered so much material during the interview that I split the discussion to 2 parts. This eBook covers both podcasts. Related Read More …
This is a transcription of the Businss901 Podcast with Robert Martichenko, CEO and Founder of LeanCor. We discussed applying Lean Principles to the Supply Chain. I found many of his answers very unique and his approaches straight forward and practical. At the upcoming Lean Logistics Summit, June 22nd and 23rd in Cincinnati, OH, Robert leads Read More …
This is a transcription of the podcast I had with Jim Luckman of the Lean Transformations Group. Jim will be the instructor for this LEI Workshop in Indianapolis on June 22nd – Value-Stream Mapping for the Office and Service: This interactive workshop demonstrates how to apply value-stream mapping, a fundamental and critical tool, to address Read More …
Tracey Richardson appeared on the Business901 podcast to discuss problem solving. This is a transcription of the podcast. Tracey will be the instructor for two of the six Lean Enterprise Institute workshops June 22-24, 2010, in Indianapolis, IN. She will be facilitating Managing to Learn: The Use of the A3 Management Process and Lean Problem Read More …