Managing Customer Value
In the paper, Evolution of PDCA, covered the development of PDCA from the introduction to the scientific method (you could argue between Aristotle or Galileo) to the latest development covered by the paper with the addition of the Model for Improvement published and described in The Improvement Guide. This book was published in 2009. In Read More …
I always think innovation is forward thinking. How do I know where that constraint is in the future? I asked that question of Mike Dalton, the founder of Guided Innovation Group, whose simple mission is helping companies turn their new product innovation into bottom-line impact. The Guided Innovation System™, their unique TOC-based approach to rapid innovation Read More …
Yesterday, I blogged about, Selling Around The Triangle of Satisfaction, and how we tend to focus on competing interest. At the end of the post, I mention how continually working around the triangle as common interest surfaces increases buy-in. We could call it a Strength-Based approach, or we could just call it plain old positive Read More …
Pioneering transformative scenario planner Adam Kahane visits the RSA to outline a powerful new methodology for dealing with some of the world’s most intractable challenges. I highly recommend two of Kahane’s books, Transformative Scenario Planning: Working Together to Change the Future and Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities. Read More …
In the podcast Storytelling with New Media – Are you ready?, author Andrea Phillips provides a fantastic introduction in this podcast and in her new book, A Creator’s Guide to Transmedia Storytelling. A previous written excerpt can be found at, The Future of Simulation Games: Transmedia Storytelling. This is a transcription of the podcast. Read More …
A few months back, I interviewed author, Joe Pine where we discussed the digital frontier and augmented reality. Joe, along with co-author Korn provide a new tool The Multiverse™ that helps your organization to search the Infinite Possibility of value creation that lies on the digital frontier. Several examples of this magic are shown below. Read More …