Managing Customer Value
In next weeks Business901 Podcast, I was prepared for a technical discussion about DevOps, Scrum, and Kanban. Instead, I receive some of the best practical advice about getting started and working with people for any process. The excerpt below is just a small portion of what Shirley Ronen-Harel discussed in our conversation. Shirley is an Agile and Lean Read More …
Tim Sanders has spent most of his career on the cutting edge of innovation and change. He was on the ground floor of the quality movement, the launch of the mobile phone industry and, most notably, the birth of the world wide web. He was an early stage member of Mark Cuban and Todd Wagner’s broadcast.com, Read More …
I asked Ken Rolfes a few questions about Lean 3P in a podcast, Rolfes on Lean, and we ended up discussing the Customer’s Job to be Done. Ken can be found at KDR Associates. An Excerpt from the Podcast: Joe Dager: Clayton Christensen used the words “jobs to done”. You got to look at what Read More …
I ask Service Design extraordinaire Marc Stickdorn, co-author This is Service Design Thinking, a few questions how Service Design thinking has changed organizations value proposition. Related Podcast and Transcription: Service Design Thinking Joe: Marc, things change. It’s not about getting your message out anymore; it’s about bringing your message in. I think that’s a good Read More …
TRIZ is the Russian acronym for Theory of Inventive Problem Solving TRIZ in its classical form was developed by the Soviet inventor and science fiction writer Genrich Altshuller and his associates. He started developing TRIZ in 1946 while working in the “Inventions Inspection” department of the Caspian Sea flotilla of the Soviet Navy. His job Read More …
In Lean, understanding current state (reality) is a key to improvement. Our existing aspirations and values form this current condition. Are dynamic urges (targets) are how we form are future state. Robert Fritz and his book The Path of Least Resistance for Managers outlines an excellent approach for practicing PDCA both at the micro and Read More …