Managing Customer Value
John Latham of the Organization Design Studio discussed his thoughts about the importance of systems thinking and I added an excerpt from a recent podcast with another guest. John Latham: I have not added anything to the periodic table of organization thought. All these pieces are somewhere else? What I’ve done is organized them, talked about Read More …
Alan Moore works at the intersection between design, technology and business. Alan possesses a unique grasp on the changes that are reshaping our world and an insight and passion on how to transform organizations and businesses to thrive in a world where it’s not business as usual. His latest book, Do Design: Why beauty is Read More …
From Michael Gelb’s new book: Creativity On Demand: How to Ignite and Sustain the Fire of Genius: In recent years, the best thinking on leadership and organizational performance has shifted away from the idea of managing time to recognize the importance of managing energy. One of the pioneers of this shift, Professor James Clawson, of Read More …
The new way of thinking about innovation is not limited to a great product/service idea says Blake Masters, co-author of Zero to One: Notes on Startups, or How to Build the Future. Related Podcast and Transcription: A Path For Future Innovation An excerpt from the podcast: Joe: One of the things I really liked about Read More …
When I discuss PDCA as a knowledge building activity, many people struggle with that concept. They may even struggle more with the concept of using PDCA to close the knowledge gaps within a Customer Decision making process. This video with Joe Pine discussing, “The Importance of Design Tools for Mass Customization” makes a case for Read More …
If you follow my blog you know what a fan I am of SPIN Selling and Neal Rackham. Though I feel the book is getting somewhat dated, Rackham is still offering great advice. Understanding your Value Proposition from your customers perspective may be the most important strategic advantage you can have as a company. Related Read More …