Managing Customer Value
Most of us recognize SDCA and PDCA as tenants of Lean Thinking. Standard Work (SDCA) creates a can-do attitude and frees up time for problem-solving. Applying Continuous Improvement (PDCA), allows you to “see” opportunities for improvement and leverages the resources in your environment. I like to use the term EDCA learned from Graham Hill to Read More …
Steve Portigal. author of Interviewing Users: How to Uncover Compelling Insights, is the founder of Portigal Consulting. Steve was my guest on the Business901 podcast, Uncovering Compelling Insights. This is a transcription of the podcast. Steve was gracious enough to secure a discount code for the book, IUBUSINESS901 for 20% off, if purchased through Rosenfeld Read More …
Allan R. Coletta, author of a new book The Lean 3P Advantage: A Practitioner’s Guide to the Production Preparation Process was a guest on the Business901 Podcast, Lean 3P is PDCA on Steroids. Allan is a chemical engineer with an extensive background in manufacturing operations, supply chain and engineering, gained while working in the chemical Read More …
This is a 35 minute presentation on the principles that the trilogy is based on. Lean Service Design Trilogy eLearning course is highly influenced by Service Design Thinking and Lean as the business process. We will use the Lean methods of SDCA, PDCA and EDCA as they relate to each discipline and the path between Read More …
This is a transcription of the Business901 Podcast, Accentuate the Positive, Eliminate the Negative with Sara Orem, co-author of Appreciative Coaching: A Positive Process for Change (Jossey-Bass Business & Management). Sara L.Orem, Ph.D. has twenty years of management experience and fifteen years management consulting in and to major financial services companies in the U. S., Read More …
Following The Lean Startup Principles of Build, Measure, Learn, I am introducing a MVP version of the Lean Marketing Board Game which surprisingly is not based on the Lean Startup but instead my book the Lean Marketing House. I really don’t teach Build, Measure, Lean and the Pivot, I just stick to the old PDCA Read More …