Managing Customer Value
Tonianne DeMaria Barry and Jim Benson’s wrote Personal Kanban it seem like a decade ago. I asked Jim during a podcast, “Do you think that Personal Kanban and the book has identified the both of you as people from this time forward?” Jim Benson: Yes. You know, process is all evolution. Living is, we’re always Read More …
I was re-reading the transcription of a podcast on Personal Kanban and this topic of backlog jumped out at me. How do you deal with your backlog? How long does something get to stay in it? Youmay want to skip the blog post and read the entire transcription or listen to the podcast: Pascal Pinck Read More …
Author Julie Dirksen discusses how to use storytelling during the The Learner’s Journey. Julie is the author of Design For How People Learn (Voices That Matter. Related Podcast and Transcription: A Path to Better Learning Joe: How does storytelling take a part in learning? It’s not really in your book as much. You always hear Read More …
I always use a terminology that you need to be playing in the customer’s playground. What I mean by that is that you or your organization need to be participating in the activities where your customers are participating. That point of use or where they are trying to get their job done. I asked Joe Read More …
In a past podcast, I asked Doug Lipp a world-renowned speaker and acclaimed expert on Disney and explained in his book Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees; In your work, you try to pass on the Disney way to others? How tough is that? Doug: It Read More …
To sustain growth, companies need to discover their next S-Curve. But few have a repeatable process for uncovering new opportunities before their core business stalls. The Curve Ahead: Discovering the Path to Unlimited Growth offers a practical approach to sustaining long-term growth. It describes how growth companies can build innovation into the rhythm of their Read More …