Managing Customer Value
Kimberly Watson-Hemphill has led global Lean Six Sigma deployments in multiple industries, including one that saved over one billion dollars. Her new book, Innovating Lean Six Sigma: A Strategic Guide to Deploying the World’s Most Effective Business Improvement Process, was the topic of discussion in this podcast. Kimberly is the founder and CEO of Firefly Consulting, a globally known Read More …
The simplicity of a few of the older systems thinking tools, mostly from Daniel H. Kim (Introduction to Systems Thinking) and Robert Fritz (Path of Least Resistance), keep creeping into my practice and explanations. The Hierarchy of Choices is one particular example. I encourage sales people to use it as a tool for better understanding Read More …
Alan Moore is an entrepreneur, author and speaker. Working at the intersection between design, technology and business, he possesses a unique grasp on the changes that are reshaping our world and an insight and passion on how to transform organizations and businesses to thrive in a world where it’s not business as usual. his latest book, Do Read More …
The Imagineering Pyramid: Using Disney Theme Park Design Principles to Develop and Promote Your Creative Ideas was Lou Prosperi first book in the Imagineering Toolbox Series. When not visiting Disney parks, Lou is a manager, technical writer, instructional designer and former game designer. Lou’s book outlines 15 practices and principles that will enable you to make your Read More …
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A talk on a powerful approach to problem-solving supporting schools in moving toward a more hands-and minds-on, challenge-based curriculum. Learn from Co ways that design thinking methodology can unleash student creativity and improve students’ ability to solve complex, real-world problems. Presented by Co Barry, Founder and CEO CreatEdu. I found the video an excellent demonstration Read More …