Managing Customer Value
An activist in the Agile Communities, Alan Bustamante plays a leadership role within Agile Cincinnati; as well as, speaking at conferences and professional groups across the planet. Xcelerate Partners is a technology consulting firm focused on helping organizations rapidly deliver high-quality software products using agile development techniques. They provide agile training, coaching and delivery services to business of all Read More …
I asked Dr. Graham, the author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work this question: You talk about these practices, and I assume you believe they could be used by others in the medical field, that’s why you wrote the book, but what about outside the medical field? An excerpt from the Read More …
Every organization is Agile these days. You kind of eluded to it there before in our conversation. How has that affected your work or other parts of the organization are saying, we all need to have daily stand-ups. Are they taking the tools and maybe not some of that real Agile spirit? – Joe Dager Read More …
In response to a few comments that have surfaced on LinkedIn picture I posted about CAP-Do and captioned with: How do you start applying Lean to sales and marketing? I use CAP-Do, it seems practically to simple, but it’s like PDCA…how simple is it? Do you ever master it? The post found a variety of Read More …
People arrive at a given point in their service experience from a multiple of ways and am I wrong in my thinking or do I need a makeup a path for each of them or do we just try to push all of them down a certain path? – Joe Dager Ben Reason: I think Read More …
The first Global Service Jam took place in March 2011, where more than 1200 participants in more than 50 cities created around 200 unique service designs around the Theme “(Super)HEROES”. A sister event, the Global Sustainability Jam, tool place in October 2011. Around 800 participants in more than 40 cities created over 100 services, products and Read More …