Podcast of 2012: Deming w John Hunter

Each season, I create different themes through out the year. Though I do not follow them exactly, I do try to create somewhat of a flow The 2012 Business901 podcast season incorporated over 60 podcasts and the subject matter flowed through the year in this order with Lean be the central theme throughout the year. Read More …

Did Dr. Deming and Peter Drucker ever meet?

In an upcoming Business901 podcast (scheduled for January 8th), I had the pleasure interviewing Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from the Father Read More …

The New Org Chart for Customer Engagement

The Customer Experience will mimic the Employee Experience!  Infographic: Watch A Company’s Management Team Mutate Over 4 Years: Unless you’re self-employed, we’re all cogs in a larger machine. The problem can be, how do you track that machine’s anatomy? How do you know what a “restructuring” really looks like, beyond that your middle manager has Read More …

The Technology of Storytelling

“In 6,000 years of storytelling, people have gone from depicting hunting on cave walls to depicting Shakespeare on Facebook walls.” (Joe Sabia) iPad storyteller Joe Sabia introduces us to Lothar Meggendorfer, who created a bold technology for storytelling: the pop-up book. Sabia shows how new technology has always helped us tell our own stories, from Read More …

Dave Gray’s Connected Company Interview

If a factory never puts out the same thing twice it’s actually really a service, isn’t it? When I say, "Everything’s a service," or when I start talking about Service Dominant Logic. What I mean is starting about 1940 the percentage of the economy that’s based on services as opposed to manufacturing has increased to Read More …