Managing Customer Value
The co-author of The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance. James Franz, answered a question of mine around how executives are trained in their thinking. Related Podcast and Transcription: Toyota’s Continuous Improvement Joe: Is this what you mean by machine thinking that’s attractive to a lot of Read More …
AM+A has more than 30 years as a leading firm in user-interface development (planning, research, design, implementation, evaluation, documentation, and training) for Web, mobile, vehicle, and desktop applications in consumer and professional products/services. Aaron Marcus lectures around the world on critical issues, best practices, and future trends in user-interface design. AM+A serves the mobile, vehicle, Read More …
Without saying the words, Jeanne Liedtka, Professor of Business Administration, Darden School of Business, University of Virginia and Co-Author, Designing for Growth: A Design Thinking Toolkit for Managers (Columbia Business School Publishing) discusses the Job to Be Done metaphor. Listen to this short talk she gave at Rotman School of Design. Her co-author, Read More …
and more like an organism? “Or even better, what if we compared the company with other large, complex human systems, like, for example, the city?” says Dave Gray in his new book, The Connected Company. In the podcast we discuss this type of company and investigate what Dave calls pods. We even take a little Read More …
David Skok, a five time serial entrepreneur turned VC, at Matrix Partners presented this at a HubSpot Webinar last week together with Mike Volpe, the VP of Marketing at HubSpot.This video is 60 minutes long and well worth the time. A little promotional for Hubspot but in my opinion Hubspot is a quality product and Read More …
Move over Steve Jobs! Check out this presentation created by Claudio Perrone (a.k.a. Agile Sensei). He is an independent consultant based in Dublin, Ireland, committed to help organizations achieve phenomenal improvements — fast. He is well known for his experience and focus on transformational leadership, software architecture, and Lean-Agile software development practices such as Scrum, Read More …