Managing Customer Value
Account-Based Marketing, or ABM, is a focused growth strategy in which marketing and sales teams work together to target best-fit accounts and turn them into customers. It is about identifying key decision-makers within target companies and tailoring a unique approach to each one. More than just a buzzword, ABM is a strategic approach that combines Read More …
One of the most critical aspects of any business planning is effectively using the marketing budget to develop growth strategies. This entails investing wisely in marketing channels aligning with your overall business objectives and tracking their performance. This approach allows businesses to examine their growth in relation to their marketing efforts, thereby allowing them to Read More …
Do you want to unlock new business development opportunities and make the most of the market? If so, you need to understand opportunity mapping. An effective opportunity map can help you identify potential opportunities, assess which ones are right for your business, and capitalize on them. But what is opportunity mapping, and how should you Read More …
A Fractional CMO is a cost-effective and flexible way to provide business owners and executives with marketing leadership and strategic guidance. It is a form of outsourcing where companies bring on a part-time Chief Marketing Officer (CMO) to provide the expertise and knowledge of a full-time CMO without the commitment and cost of a full-time Read More …
As businesses strive to maintain a competitive edge in the current market environment, customer success management (CSM) and value-based selling (VBS) have increasingly become vital tools for enhancing customer satisfaction and ensuring business growth. Customer-related CSM activities such as onboarding, support, and retention programs foster strong customer relationships, while VBS focuses on aligning product offerings Read More …
The current economic crisis is forcing companies to make difficult decisions. The challenge is to find the right balance between reducing costs and providing an excellent customer experience. It’s not easy – companies must weigh the costs of customer-centricity against the potential benefits for their customers and their brands. What’s the sweet spot? How do Read More …