Managing Customer Value
A few years ago Joe Calloway wrote a book, Indispensable: How To Become The Company That Your Customers Can’t Live Without, that intrigued me. I made a mind map of the process and still take a few nuggets from it each time I review it. The best reminder in the entire map is one of Read More …
The 300th Business901 Podcast The Mayo Clinic Center for Innovation founding and current administrative director, Barbara Spurrier MHA, is my guest this week on the Business901 podcast. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex environments. She just recently co-authored Read More …
One of the mistakes, I think, that sales people have is thinking that they have to have answers. My thought is that I would rather have a salesperson that pulls my organization into the unknown. If that happens, we are asking the right questions. Mario Andretti: “If everything’s under control, you’re going to slow.” You Read More …
I was intrigued by Mark Hamel, author of Kaizen Event Fieldbook: Foundation, Framework, and Standard Work for Effective Events that so much of his book is spent on Standard Work. Below is how he answered that question. Related Podcast and Transcription: Lean Business System Mark Hamel: I think back to when I started learning from Read More …
Next week is my 300th Business901 podcast. It was a special treat for me to interview Barbara Spurrier, MHA, the founding and current administrative director of the Mayo Clinic Center for Innovation. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex Read More …
Charles Green, author of a series of books that have long been a favorite of mine, I own them all, discussed in a past podcast with me the trustworthiness and who is the most trusted professional. Can you guess before reading below? Related Podcast and Transcription: The Trust Equation (A copy of Charles’ books are Read More …