Managing Customer Value
There is no linear sales and marketing approach, no matter what the current Marketing Funnel experts says. There is not anything new in these processes except for the tools being used. Elmo St. Lewis developed the funnel in 1898, it is still the same basic philosophy. Today’s marketing is about being there. Being in the Read More …
Are there reasons that Engineering should not be more Agile or Design Thinking like? With today’s modeling capabilities, can better collaboration taking place? Working with manufacturers through the years, I have found many of the engineering processes not all that collaborative in nature. In fact, many are somewhat archaic when compared to modern-day collaboration efforts Read More …
Are your salespeople thinking too small? Do you need to empower them with deeper learning skills? When these learning and understanding skills become part of a salesperson vernacular; they move from a transactional type (GD-Logic) into an active meaning-making role. It is the idea of collaborative selling and co-creating value (SD-Logic). Modern-day selling has to Read More …
The control you have of your brand is based on how well you listen. Marketing’s job needs to be more than just getting the message out. It is equally important to get the message in. Action Learning is what I might call my standard work. It should be baked into your marketing processes. Action Learning Read More …
People seldom start with a simple system. They start with a complex system and try to work back from it tweaking and modifying. There are better ways. I usually respond with Gall’s Law: “A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from Read More …
In the past, I have written about using the Lean trio of SDCA, PDCA, EDCA with an umbrella of CAP-Do or in Non-Lean terms; Standard Work, Continuous Improvement, Design Thinking (Exploration), and Reflection. In the book, Cracked it!: How to solve big problems and sell solutions like top strategy consultants, the authors lay out their Read More …