Managing Customer Value
As consumer behavior evolves, businesses recognize the importance of shifting their focus to return on experience (ROX). Gone are the days when marketers solely relied on metrics such as click-through rates and conversions. While these indicators still hold value, they need to capture the full spectrum of customer interactions and emotions that drive engagement and Read More …
A Funnel of Opportunity is an effective 12-step process to help you achieve your goals. This process is designed to work from the known to the unknown and, through iterative steps, will help you better understand your customers and the markets you participate in. Step 1: Identify Target, Key Customers The first step in identifying Read More …
The Art of Strategic Positioning: Unlocking the Power of a Strong Brand Portfolio Strategic positioning has become more crucial in today’s highly competitive business landscape. As companies strive to gain a competitive edge, they increasingly realize the power of a strong brand portfolio. A well-crafted brand portfolio helps businesses differentiate themselves from their competitors and Read More …
Gone are the days when the manufacturing industry could remain entrenched in technical jargon and monotonous narratives. The importance of storytelling in manufacturing has taken center stage, shifting from the traditional, product-focused approach to a more engaging, narrative-driven one. Manufacturers realize the dire need to go beyond just presenting products and features. The digital age Read More …
Contextual interviews have emerged as a powerful tool for uncovering hidden customer desires and gaining invaluable insights into their preferences and motivations. By immersing yourself in the customer’s environment and understanding the context in which they make decisions, you can discover a wealth of information that can inform your marketing strategies and product development. In this Read More …
An Omnichannel Marketing Strategy is an approach where businesses create a seamless and integrated customer experience across multiple channels. An Omnichannel strategy ensures consistency and continuity across all touchpoints instead of focusing on individual channels like social media, email marketing, or traditional advertising. Businesses can engage with their customers at different stages of their buying journey Read More …