Managing Customer Value
In next weeks Business901 podcast, I discuss Zero to One: Notes on Startups, or How to Build the Future with Blake Master. Blake was a student at Stanford Law School in 2012 when his detailed notes on Peter Thiel’s class “Computer Science 183: Startup.” The notes became an internet sensation. Before writing Zero to One Read More …
Ben Franklin has been an interesting figure in my life. Not exactly sure why except for he was a pretty cool guy. We have a dozen books about him to include the literary classic Ben and Me: An Astonishing Life of Benjamin Franklin by His Good Mouse Amos. Ben became so much of our family Read More …
The 300th Business901 Podcast The Mayo Clinic Center for Innovation founding and current administrative director, Barbara Spurrier MHA, is my guest this week on the Business901 podcast. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex environments. She just recently co-authored Read More …
Next week is my 300th Business901 podcast. It was a special treat for me to interview Barbara Spurrier, MHA, the founding and current administrative director of the Mayo Clinic Center for Innovation. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex Read More …
Looking through my Accelerated Learning information, I ran across an old favorite of mine, Peak Learning. This work is based on the Accelerated Learning trend of the 90’s. I appreciate so much of that work since it is laid out base largely on the learning style of the individual versus on the way we Read More …
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, but you work on Methos, Relationships and Instruction. I asked Bob Petruska, the author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, a Read More …