The Marriage in Lean Service Design

This may sound like Abraham Maslow’s saying, “If all you have is a hammer; everything looks like a nail” and if it does, I will admit that my principles and practices are with a Lean based approached. Most of the work I have seen to date in Service Design has been educational or Public Sector Read More …

A Lean Service Design Approach to Gaming your Training

#Gamification continues to be a hot subject. Gartner Group predicts Gamification will be a key trend that every CIO, IT planner and Enterprise Architect must be aware of as it relates to business. I think it goes deeper than that. A primer on Gaming with a Mindmap can be found at the Core Concepts of Read More …

The Two Worlds of Service Design

#VDMDesign aka Vincenzo Di Maria is a service designer and co-founder of Common Ground. His work focuses on socially responsive design and innovation ranging from products to services and experiences. He trained as a designer at Central St. Martin’s College of Art Design in London, where he’ll be running the Service Design Summer Course the Read More …

An Economist who practices Service Design

Economist by education, Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. He lives & works in Luxembourg and Berlin. Sylvain is my guest next week on the Business901 podcast Read More …

Worry about Security in Cloud?

1,000 laptops are lost, stolen or misplaced every week at Los Angeles International Airport. Where’s the security there? There is none. Thursday’s podcast this week is with Thomas Koulopoulos, author of Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century). Tom is an engaging speaker, (samples at http://tkspeaks.com), and Read More …

Teaching Design Thinking

  Dr. Charles Burnette created iDeSIGN, a Design Thinking course for children. He freely shares this information on his website idesignthinking.com. This is a transcription of the podcast, A Platform for Teaching Design Thinking.   In a recent blog post, A Teaching Resource for Design Thinking, I discussed the seven principles of Dr. Charles Burnette’s Read More …