Managing Customer Value
Episode 3: 14 Steps of Organization Design John Latham of Systems Thinking About: John Latham combines experience and research to create flexible frameworks that facilitate the process of reimagining, redesigning, and transforming organizations. Some of the frameworks such as the Design Framework for Organization Architects™ emerged from practice and later tested and refined. Others emerged from research and further Read More …
One of the buzzwords these days is community. Most brands struggle with creating community, and the first reason is that most brands want the community to be about them. I like to take a different approach, why build one at all? Or, why not join an active community where you can be an influencer or Read More …
If there’s positive buzz AND we offer hope AND an enabling environment AND a sticky solution AND expanded comfort zones AND the right inviter This is the shorthand version of a change effort that Les Robinson depicts in the book, Changeology: How to Enable Groups, Communities, and Societies to Do Things They’ve Never Done Before. In the Read More …
If we go back the Charles Allen, 4-Step Process, through Shewart’s PDCA Cycle (later referred to as the Deming Cycle), we discovered a simple process for learning. In the middle of this Training within Industry, TWI, was founded. This is not rocket science. It is not new. It is simply a proven method that Read More …
Larry Rubrich of WCM Associates LLC wrote one of the most straight forward books on Hoshin Kanri that I have seen: Policy Deployment & Lean Implementation Planning: 10 Step Roadmap to Successful Policy Deployment Using Lean as a System. I had a past podcast on Lean Construction with him, An Overview of Lean Construction and Read More …
Last week I wrote a blog post, 7 Simple Steps to Improve Your Marketing and promised to update this past thinking into a more updated version. However, I fell short of my promise, Wednesday already and I am not ready to jump all the way to current state. This blog post forced me to reflect Read More …