Managing Customer Value
There are a lot of different ways to get started with process mapping, but I have found one of the easiest, and most useful is in developing user stories versus the old SIPOC method of Suppliers-Inputs-Process-Output-Customer. Though I am a big believer in a SIPOC, it just I not the right tool for everyone. Especially Read More …
Hoshin Kanri is a management system that creates a method of policy deployment in the form of both organizational and employees goals. It is a step by step implementation and review process from a systems approach perspective for change. In the simplest form, top management sets a vision and bottom line employee sets the tactics. Read More …
I asked John Woodall this question: I want to jump to composing a piece of music. I think it’s more of a system-type thinking approach that you’ve got this grand idea, and you look at this big picture, but then you’ve got to start writing this single note to start out with something. It’s like Read More …
When I started writing my blog post yesterday, Lean Offers a Variety of Choices to drive a Nail, it was actually meant to be this one. I somehow, which is not difficult for me, wandered off on a completely different thought process. My initial conversation was directed at the similarities between Outcome-Based Mapping and how Read More …
What will drive Leader Standard Work is the “Why” more so than the “How”. The “Why” provides the clear strategic intent which will provide the fuel for Leader Standard Work. This analogy is wonderfully described in David Mann’s Book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition where he uses the automotive Read More …
Pattern Recognition: A key to Lean Thinking Composers read and see groups of notes, patterns of notes, and notes in relation to other notes. Architects see spaces that bring people and their experiences together with the patterns they develop through structure. Statisticians view numbers and data as meaningful representations of people’s actions. It is these Read More …