Managing Customer Value
#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society. He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Read More …
..is technology managing them? What about innovation? What about marketing? As organizations continue to get flatter and flatter, we continue to put more and more pressure on the few left in middle management. It’s not just the personnel either. That may be the easy part. Now, we are being faced with everyone becoming customer facing, Read More …
Some of the most popular books and even a few of my most popular blog posts are all centered around words like: Fast Rapid Speed Now Immediate Instantaneous Quick Has Technology killed time? Whatever happen to the words, I need to sleep on it or let me think about it? Can you imagine your kids Read More …
I received the info via a tweet from http://www.hirehumanity.com. Thanks @meghab! [ www.mobileUncle.com ] Basically, Sixth Sense is a mini-projector coupled with a camera and a cellphone—which acts as the computer and your connection to the Cloud, all the information stored on t… Ok, I am a geek at heart but this is really cool Read More …