Managing Customer Value
Who are your most influential people on a particular subject? I started thinking of this after interviewing Don Reinertsen Tuesday’s Podcast, on the subject of Flow. In my mind, the founding father on this subject was Mihaly Csikszentmihalyi (notice in the middle of his last name the word ZEN). I can remember first reading his Read More …
Drew Locher was my guest on the Business901 podcast and our conversation centered on applying Lean to the Office and Service sectors. Drew has been working to implement business strategies since 1986 and I am amazed at his ability to distinguish between novel ideas and ones that are just a horse of a different color. Read More …
Theory of Constraints Handbook authors John G. Schleier, Jr. and James F. Cox III were part of my recent podcast Holistic approach to the Theory of Constraints. We covered so much material during the interview that I split the discussion to 2 parts. The one preceding and another on the Thinking Processes of TOC. I Read More …
Theory of Constraints Handbook authors John G. Schleier, Jr. and James F. Cox III were part of my recent podcast Holistic approach to the Theory of Constraints. We covered so much material during the interview that I split the discussion to 2 parts. The one preceding and another on the Thinking Processes of TOC. This Read More …
Marketing fails when it does not deliver the right message at the right time to the right person! Doing this prevents waste, minimizes cost and more importantly excites customers. Typical marketing practices are unable to do this when you think of marketing in a linear fashion. If you develop your marketing as a cycle in Read More …
Here is a question I asked Jim Lewis, author of the Story of a Lean Journey and co-author of a soon to be released book titled “The Perry Story”. Joe: Now you’ve talked a lot about the benefits someone can get from Lean by doing it, but how tough is it to achieve? I mean, Read More …