Managing Customer Value
A short example of how systems thinking can be used in program evaluation to maximize program effectiveness. Part of the ‘Evaluation For Leaders’ mobile learning course at www.evaluationforleaders.org. Produced by Chris Lovato, Beverly Parsons, and Kylie Hutchinson. Check out other videos and resources at www.insites.org and www.communitysolutions.ca. YouTube video Removed Short video that gives you Read More …
This is a collection of around twenty Business901 Podcast Transcriptions that focus on Startup concepts. I tried to stay away from innovation and product development. Guest include Alex Osterwalder, Saul Kaplan, Bill Aulet, Jeff Gothelf, Laura Busche, Gabriel Weinberg and many others. Startup Thinking Stacks are a new way to organize your own publications, as Read More …
A short outline on how I think and practice Lean. I view Lean from the lens of PDCA sandwiched in between SDCA and EDCA. SDCA and PDCA prepare you to maximize EDCA or Design. I like to use the term EDCA learned from Graham Hill to designate the Explore aspect of Lean. I view it as Read More …
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Systems Thinking I organized this stack on Systems Thinking and it includes interviews on Dr. Deming, Peter Scholtes and Brian Joiner. I ended up with 16 publications in the stack at the time of this publication. Stacks are a new Read More …
Part of The Lean Minute Collection on YouTube Lean Sales and Marketing: Learn about using CAP-Do
From Thinking About Things to Thinking About Relationships. The readers of my blog will recognize many of the terms Jeff Sussna used throughout the book, Service Design, Service Dominant Logic, Jobs to be Done, and Design Thinking, I asked if he had an underlying thread to all of it? Related Podcast and Transcription: Digital Services Read More …