Managing Customer Value
Do we focus on the customer too much? Most of us would disagree and say no that we should focus on the customer more. However, recently we have seen a tremendous amount of books written on organizational clarity. One of the reasons is that without understanding our purpose as an organization or as an employee Read More …
I use to think that Vision and Mission Statements was just a consultant/academic type exercise. I did them but I have to honestly admit, it may have been more of an exercise than a real vision. In recent years, working with such a variety of companies, I have shifted my thinking. Without vision, you seldom Read More …
Many of us that drink the Lean Kool-Aid view Lean as the ultimate business methodology and any Lean implementation falling short of a complete transformation is a failure. If an organization chooses a different course than fully buying into a Lean Transformation”, what is the harm? It is about the business being a success, not Read More …
Theodore Panagacos, a former Management Consultant with Booz & Company in the podcast, Business Process Management more than an IT Function, gives an introduction to Business Process Management. Theodore recently authored the book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization. His book Read More …
Every act of your Lean sales process is a learning process. This is why Lean works in development, aka Lean StartupTM, why Lean works in operations and why Lean works in sales. I have no idea why process consultants continue to try to force fit Lean into the sales and marketing process from a standpoint Read More …
I stepped in and hosted a podcast for LetusDropShip, a new drop shipping company that offers a unique way of handling drop shipping. They seek out niche manufacturers and offer them the support of their worldwide distribution system of warehouses and online/offline retailers. LetusDropShip concentrates on building brands and niches. One of these manufacturers, Trego Read More …