Lean is based on the creation of perfect value for the customer. It is said to be Lean’s core objective. As Sales and Marketing professional, you may think Lean has a limiting viewpoint of value. However, Lean has become successful for its ability to deliver recognizable value to the stakeholders. I addressed several of these Read More …
I decided to start with Management expert James P. Womack, Ph.D., the founder and senior advisor to the Lean Enterprise Institute, Inc., a nonprofit research, education, publishing, and conference company that he began in August, 1997, to advance lean thinking around the world. The intellectual basis for the Cambridge, MA-based Institute is described in a Read More …
Arne van Oosterom, Partner at DesignThinkers in Amsterdam. DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It has not gone Read More …
A native of Berkeley California, composer John Lawrence Woodall, began playing piano at age 5 and started writing music by age ten, During High School in Australia John attended the Academy of Guitar and the N.S.W. Conservatory of Music. Although the focus of the time was rock and jazz, John’s deep love of Russian classical Read More …
Dr. Kai Yang is a Professor in the department of Industrial and Manufacturing, Wayne State University. His areas of expertise include Six Sigma, statistical methods in quality and reliability engineering, Lean product development, Lean healthcare, and engineering design methodologies. Related Podcast and Transcript: Six Sigma’s Voice of Customer Joe Dager: I also noticed in your Read More …
Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, discusses what he has learned about Sur-Seal Corporation after listen to the first part of the podcast with Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal. Related Podcasts How Sur-Seal Became a Visual Organization An Outsiders View Read More …