David Anderson is a thought leader in managing effective technology development. He leads a consulting, training and publishing business at David J, Anderson & Associates. David may be best known for his book, Kanban: Successful Evolutionary Change for Your Technology Business. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It Read More …
Michael Bremer is President of The Cumberland Group – Chicago, an Adjunct Senior Engagement Manager for Motorola University, and lecturer for the University of Chicago and Loyola University. He has over 25 years’ experience including director of the information systems group for a Fortune 25 company, former Chief Financial Officer for the Association of Manufacturing Read More …
Drew Locher is currently Managing Director for Change Management Associates. CMA provides Lean Enterprise Consulting and Organizational Development services to industrial and service organizations. In 2004, Drew co-authored a book titled, “The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes ”. In 2008, he published a book titled, “Value Stream Mapping for Read More …
Dr. John Terninko has integrated his diverse experience base (electrical engineering, operations research, organizational development, teaching, continuing education and management consultation) to develop a unique intervention style for organizations. Download PDF Transcript of Podcast Related Podcast: The Power of 3: QFD, Taguchi, TRIZ Note: This is a transcription of a podcast. It has not gone Read More …
Debashis “Deb” Sarkar is one of world’s leading lights in the space of service Lean. He has been researching, experimenting and working on how to successfully implement the Lean principles to service companies. His work is encapsulated in books such as Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence and Read More …
John Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). CCMC’s customer satisfaction and loyalty surveys and analytics are used by leading Fortune 500 companies from every industry to produce a better ROI from their investments in customer experience. John has managed more than 1,000 separate customer service studies, including the White House Read More …