Theory of Constraints in Services

Dr. John Ricketts is a practitioner and innovator in the field of Theory of Constraints. His book, Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints, was published in 2008 by IBM Press. Reviewers on Amazon.com soon gave it a five-star rating. And Dr. Eli Goldratt, founder of the Theory Read More …

Employee Engagement in Services

Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.   Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …

Lean 3P More than Just Design

Dan McDonnell discussed on how to use Lean 3P within the organization not only for Lean Product Development but also for any type of change program. He co-authored the book, Unleashing the Power of 3P: The Key to Breakthrough Improvement: Download PDF Transcript of Podcast Related Podcast: Use the Lean 3P Process to drive Effective Read More …

Lean 3P Design Process

Allan R Coletta is a chemical engineer with an extensive background in manufacturing operations, supply chain and engineering, gained while working in the chemical process and healthcare diagnostics industries. He authored the book “The Lean 3P Advantage.”   (CRC Press, 2012)  Download PDF Transcript of Podcast Related Podcast: Lean 3P is PDCA on Steroids Note: This Read More …

Theory of Constraints in Innovation

Mike Dalton is the founder of Guided Innovation Group, whose simple mission is helping companies turn their new product innovation into bottom-line impact. The Guided Innovation System™, their unique TOC-based approach to rapid innovation improvement is helping companies slash time to market in half and nearly double new product profits. His book, , Simplifying Innovation: Read More …

Lean Product Development with Mascitelli

Ron Mascitelli is president of Technology Perspectives and author of five books, with his most-recent publication, Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality.   One of Ron’s earlier books, The Lean Design Guidebook: Everything Your Product Development Team Needs to Slash Manufacturing Cost (The Lean Guidebook Series) was my Read More …