Address Change from the Positive

When most people think of change, they think of something that directly affects them, or something that affects those around them. In both cases change is perceived as a negative! It turns out that change itself is seldom addressed from a positive or strength based approach. Combining Appreciative Inquiry and Open Space The Strength-Based Organizational Read More …

Service Gemba Walks with Bob Petruska

Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance.  He is a consultant, presenter, trainer and published author. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It has not gone through Read More …

Information Flows for Process Mapping

Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows.  Third generation Ben Graham was on a past Business901 podcast and I asked him specifically about process mapping and later the difference between process mapping and value stream mapping. Entire Transcript Read More …

Blending Appreciative Inquiry with Lean

Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. Download PDF Transcript of Podcast Note: This is a transcription of a podcast. It has not gone through a professional editing Read More …

Accentuate the Positive with Sara Orem

Sara L. Orem, Ph.D. has twenty years of management experience and fifteen years management consulting in and to major financial services companies in the U. S., Britain and Australia. Her current focus is on the development and use of positive methods including Appreciative Inquiry in coaching and group processes. Appreciative Coaching describes in detail the Read More …

Process Mapping with Ben Graham

Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows.  Ben Graham is president of The Ben Graham Corporation and author of the book Detail Process Charting: Speaking the Language of Process. Note: This is a transcription of a podcast. It Read More …