Principles to Inspire, Engage, and WOW

Joseph Michelli is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. In this discussion we discuss his book, The Zappos Experience: 5 Principles to Inspire, Engage, and WOW.  Download PDF Transcript of Podcast Read More …

Organize your Existence

As a child, Justin Klosky loved to count, analyze, and categorize everything in sight. Eventually diagnosed with OCD (obsessive compulsive disorder), he found ways to tap the benefits of his condition rather than see it as debilitating. Today he’s founded a successful firm, the O.C.D. Experience, building on his principles of Organize, Create, Discipline to Read More …

Coaching Yourself

Howard M. Guttman is principal of Guttman Development Strategies, Inc. (GDS), a Mount Arlington, NJ-based management consulting firm founded in 1989 and specializing in executive coaching; building horizontal, high-performance teams; strategic and organizational alignment; and management development training. Mr. Guttman is the author of Great Business Teams: Cracking the Code for Standout Performance and Coach Read More …

The Story Factor Author on Storytelling

Annette Simmons wrote the book, The Story Factor (2nd Revised Edition), and a hidden gem, Territorial Games. The Story Factor became a classic when 800-CEO-READ named it in their book as one of The 100 Best Business Books of All Time (Penguin, 2009). Annette is the founder of Group Process Consulting. Download PDF Transcript of Read More …

Similarities of Change and Project Management

Bob Lewis is the president of IT Catalysts and author of Bare Bones Project Management: What you can’t not do and Bare Bones Change Management: What you shouldn’t not do.  Since 1996, when he started his “Survival Guide” column in InfoWorld, Bob has been in the forefront of a guerrilla movement in how businesses should Read More …

The Connection of QFD, Taguchi, TRIZ

Dr. John Terninko has integrated his diverse experience base (electrical engineering, operations research, organizational development, teaching, continuing education and management consultation) to develop a unique intervention style for organizations. Transcription and Related Podcast An excerpt from the Podcast/Transcription: Joe: What’s the connection between all three of them? John Terninko: Take a Venn diagram, and I Read More …