Search Results for: SMART Goals

Dean Leffingwell is a consultant, entrepreneur, software executive and technical author who provides product strategy, business advisory services and enterprise-level agility coaching to large software enterprises. You can find Dean at  http://www.leffingwell.org and  http://scalingsoftwareagility.wordpress.com/ Dean’s Books (Amazon): Scaling Software Agility: Best Practices for Large Enterprises and Agile Software Requirements: Lean Requirements Practices for Teams, Programs, Read More …

Daniel Matthews helps organizations go to the next level by helping them sustain improvements and creating a methodology that when followed prevents the “Flavor of the Month” syndrome. Daniel learned what it takes to make a truly successful Lean transformation by comparing his 14 years of experience at Toyota with his observations of more than 20 different Read More …

Steve Denning’s book, The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century (Jossey-Bass, 2010) was the topic of our discussion. Radical management is a fundamentally different approach to management, with seven inter-locking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; Read More …

John Goodman’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context.  John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of Read More …

Pascal Pinck works as a Strategic Collaborator with individuals and teams who face high levels of uncertainty in their market context. More specifically, he educates and coach leaders and team members who are working to: increase performance through agile and lean thinking improve distributed decision-making and delegation heighten trust and transparency build a culture of Read More …

Design For How People Learn (Voices That Matter) jumped off the shelf at me when I saw this one key theme, The Learner’s Journey. See what author Julie Dirksen has to say about it in this Business901 Podcast. Julie is an independent consultant and instructional designer with more than 15 years of experience creating highly Read More …