In this 2nd part of 2-part podcast, Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, discusses what he has learned about Sur-Seal Corporation. Bob is working with Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal Corporation, on one of the tracks, Keep Your Organization’s Chain Read More …
One of the founding partners of Zingerman’s Community Businesses and the author of a number of articles and books on food and businesses, Ari Weinzweig commented on what it takes to lead an organization. An excerpt from the podcast is below. However, I encourage you to skip the blog post and review the entire transcription. Read More …
Joseph Michelli book, The Zappos Experience: 5 Principles to Inspire, Engage, and WOW discussed the Zappos approach that Michelli breaks into five key elements: Serve a Perfect Fit—create bedrock company values Make it Effortlessly Swift—deliver a customer experience with ease Step into the Personal—connect with customers authentically S T R E T C H—grow people Read More …
Mick Wilz, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by actively seeking a variety of tools to meet his needs and the needs of the business. He says, “My interest is to take tribal knowledge and make it visual and accessible to everyone.” Mick is Read More …
A renowned expert in the fields of remote collaboration, global teams, and managing wide-scale organizational change, Nancy Settle-Murphy is a popular author of articles, white papers, ezines and booklets. I asked Nancy about one of my struggles: Joe: One of the struggles I always have is that when I communicate, I probably simplify things and Read More …
Great Business Teams author Howard Guttman was a guest in a past Business901 podcast and though the podcast was supposed to be about his latest book Coach Yourself to Win. In the midst of it all we had a unique discussion about virtual teams when I asked: Joe: Many teams are not necessarily all in Read More …