Using Internal Data to Measure Customer SatisfactionBy
In a past Business901 podcast, Software Quality Assurance Podcast with Murali Chemuturi, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview.
Recently, I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This paper was the background for this podcast.
J. Ross Publishing has recently published three books authored by Murali Chemutur
- Mastering Software Quality Assurance: Best Practices, Tools and Techniques for Software Developers
- Mastering Software Project Management: Best Practices, Tools and Techniques
- Software Estimation Best Practices, Tools & Techniques: A Complete Guide for Software Project Estimators